Feedback from previous guests about their experience.
58%
liked the hotel and would stay again
Nice view
Good location
Tired appearance
Poor dining experience
5.8/10
Guest rating
Rooms
5.3
Location
7.7
Service
5.7
Dining
5.0
Guest reviews
5.8/10
based on 75 reviews
7.3
7.3/10 based on 895 reviews
John
United Kingdom,
March
2024
5.0/10
The hotel's location was the only good thing about it, ideal for resting at night, perfect in the center but not too crowded. The rooms were spacious but needed some repair work, some warm aspects. The service was a mixed bag with rude encounters but also a very sweet and welcoming staff member in the morning. The dining experience was unreasonably expensive, better options nearby. Facilities were lacking. Good view on the rooftops of Brugge.
Rooms
6.0
The rooms were spacious but needed some repair work like chipped hand basin and a hole in the bathroom door.
Service
5.0
The service was a mixed bag, with some staff members being rude and others very sweet and welcoming.
Location
7.0
The hotel's location was the only good thing about it, ideal for resting at night and close to the train station.
Dining
5.0
The dining experience was unreasonably expensive, better options available nearby for better value.
Facilities
5.0
Facilities were lacking and below expectations.
Peter
United Kingdom,
March
2024
5.2/10
The hotel had a tired look about it, but the owner was nice enough and the view across the rooftops towards the city was lovely. Unfortunately, there was mold under the window, which isn't healthy.
Rooms
5.0
The rooms definitely needed decorating and looked worn out. The view across the rooftops towards the city was nice, but the tired look was noticeable. The presence of mold under the window was concerning for health.
Service
6.0
The service had its ups and downs. The blonde lady in the morning was sweet and welcoming, but the white-haired staff member was quite unfriendly. However, there was another member who was incredibly helpful, polite, and friendly.
Location
8.0
The location was perfect, right in the center but not too crowded. It was fantastic being just a 15-minute walk from the train station and close to all shops and sites.
Dining
5.0
Unfortunately, the dining experience was not good. The pricing was high for what was offered in the lobby. It's better to seek fresher and better-value food nearby.
Facilities
5.0
The hotel lacked basic amenities. However, the location was convenient, right in the city center but not noisy.
Nice view
Tired appearance
Katherine
United Kingdom,
July
2023
6.6/10
My stay at the hotel was a mixed experience. The location was perfect, right in the city center, but the rooms were not as expected and lacked maintenance. The service was a bit hit or miss, with some helpful moments but also instances of rudeness. The dining options were simple but satisfactory. The facilities were decent overall.
Rooms
5.0
The rooms were a little average and not well-maintained, quite different from the pictures on the booking site. The bed kept splitting apart, and there were various broken fixtures.
Service
6.0
The service had its ups and downs. They fixed a booking issue, but the check-in experience was not welcoming, and communication with technicians was lacking.
Location
8.0
The location couldn't have been better, right in the bustling city center, close to both the train station and the main attractions.
Dining
7.0
The dining was simple yet fresh. The staff even accommodated an earlier breakfast on our last day. However, the options were limited and needed to be pre-reserved.
Facilities
7.0
The hotel facilities were standard and functional, with no standout features but served their purpose adequately.